If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, we hope that you will bring your concern to our attention.
In the event of any complaint being received, you will be provided with details of our complaints handling procedure. We undertake to investigate any complaint carefully and promptly, and to take the appropriate action to resolve the matter and fully discuss the position with you.
In the first instance, we recommend that you discuss any problems with the person responsible for handling your affairs or if you prefer, you can write to us at Invocas, 83 Princes Street, Edinburgh EH2 2ER or email us at info@invocas.com and we will review matters and report back to you.
If, in exceptional circumstances, we do not answer your complaint to your satisfaction, you have the right to take the matter up with the governing bodies that regulate the conduct of our insolvency practitioners. These are either The Insolvency Practitioners’ Association or the Institute of Chartered Accountants in England & Wales, as appropriate.
Should you be dissatisfied with the outcome of any complaint you have made, then you may also refer the complaint to the Financial Ombudsman Service.